FAQ

Frequently asked questions

Whole Body Cryo

How does Whole Body Cryotherapy work?

Whole-body cryo is a process of exposing the body to ultra-cool air for no more than 3 minutes at a time in order to trick the brain that the body is freezing, triggering the body’s natural healing mechanisms. As your core works intensively to heat blood and transport it to your extremities, circulation is increased, purifying the blood by replacing harmful toxins with oxygen. This oxygen-purified blood, full of hormones and enzymes, then courses to your muscles and organs, accelerating healing and recovery.



What should I wear during a Whole Body Cryotherapy session?

You are required to wear cotton underwear/ shorts for protection. In addition, we recommended that women wear a cotton sports bra. We will provide gloves, socks, slippers, headphones and a facemask to protect your extremities, nose and ears.



What if I’m claustrophobic?

Throughout the entire Whole Body Cryotherapy process, a trained attendant is always present to ensure your maximum safety. Additionally, the chamber door does not lock, so you're always in control. We could also open the window for you during your session if needed.



How do I prepare for a Whole Body Cryotherapy session?

Not much preparation is needed prior to arriving at the wellness club. We do ask that you arrive completely dry and avoid using any lotions or other topical products beforehand. Since dry air is used during the session, there is no need to shower afterward. It is common for clients to do a session during a lunch break from work as the process is quick, clean, and simple.



Can I workout before/after a Whole Body Cryotherapy session?

Yes. It’s common for athletes to utilize Whole Body Cryotherapy before a workout in order to increase flexibility, range of motion, blood flow, and oxygen flow. Similarly, it’s common for athletes to participate in Whole Body Cryotherapy after working out in order to expedite soft tissue healing and reduce soreness. Your skin should be dry for a session, so if you workout before, it is recommended that you wipe any sweat off and to shower at least 1-hour prior to a session.



What can I expect to happen during a Whole Body Cryotherapy session?

Before entering the chamber for the first time, our trained recovery team will walk you through the process step by step so you know exactly what to expect. The session will last between 2 and 3 minutes. Because the air does not contain any moisture, you will feel chilled but not uncomfortably cold. Your skin temperature will drop to an average of 50° F during the session, but will increase back to normal within a few minutes of the session’s conclusion.



How will I feel after a Whole Body Cryotherapy session?

When the session is complete, your skin will return to its normal temperature within minutes. Immediately after you may feel a slight tingling sensation, but after a few minutes you will likely feel relaxed and muscular pain generally begins to subside. Additionally, many experience better sleep after a session and the invigorating effects of a session are cumulative and long-lasting with additional treatments. Follow-up sessions are recommended for maximum results.



How often should I use Whole Body Cryotherapy?

The chamber can be used up to twice a day, but this is typically only recommended for professional athletes on a very vigorous training schedule. Generally 2-3 treatments a week are sufficient for most individuals, however, treatment schedules vary depending on your level of athletic activity, the severity of soft tissue ailments, and other factors.



How long does a session take?

Depending on the condition you are treating, our professional staff will recommend a session that lasts between 2 and 3 minutes. No session is longer than 3 minutes. From the time you walk through our doors until the time you leave, it will generally take no longer than 15 minutes.



Float Therapy

What is the water like?

Our float tank contains about 10 inches of water and 1,000 pounds of Epsom salt. The water temperature is equal to your skin's temperature so it's easy to feel as though you have lost track of where your skin ends and where the water begins.



What happens when I float?

Nothing. You will be distraction-free in total darkness with your ears plugged just below the surface of the water. During your session, the outside world will fade away and in that peace, you have time to turn inwards and relax.



What are the benefits?

Floating helps to reduce stress by allowing time for yourself, where your mind could slow its chatter and your body is free to relax. It increases cognitive function making you able to explore thoughts and emotions in a meditative state. While floating, your muscles are forced to rest helping to alleviate body aches and pain.



Is there a “right way” to float?

No, your experience is completely up to you. We recommend floating with the lights off and no music in order to get the full sensory deprivation experience; however, you may keep the lights and/or music on if you need to. Whichever way you feel most comfortable is the best for you.



What do I wear while floating?

You will float without any clothing in order to get the feeling of nothing touching your body except for the saltwater. You will need to remove all jewelry, piercings, contact lenses and glasses. We will provide you with earplugs to wear while you float and a float pillow that you may choose to use during the session.



What do I need to bring?

Feel free to bring, flip flops and any of your own personal care items, including a hairbrush and a case and solution for contact lenses as they need to be removed prior to floating. You will have your own private room with a shower, towels, body wash, shampoo, and a hairdryer.



What should I do to prepare before arriving for my session?

We recommend avoiding caffeine or any other stimulants two hours prior to floating, and perhaps avoid shaving or waxing prior to your session as the Epsom salt may sting a bit. We will give you more information on the float process, including details on showering right before entering the float pod and immediately after, when you arrive for your session.



What if I don't know how to float?

You couldn’t not float if you tried. Just sit back and relax and let the salt bath be your guide.



Is it clean?

Our water is tested daily, as well as filtered multiple times between each float and overnight. Water flows through a 1-10 micron filter and is treated with UV light and Hydrogen Peroxide for disinfection.



Can two people float in the same tank during a single session?

No, sounds fun, but we only offer single person sessions. Besides even if you wanted to, NYC regulations prohibit more than one person in the tank.



How long is my float session?

Your total session time is 75 minutes. Of this, the first 5 minutes will be used for your pre float shower, 60 minutes is for floating, and the last 10 minutes are for your post-float shower and getting dressed.



Who should not float?

Anyone who has uncontrolled epilepsy, serious psychological conditions, an infectious disease, skin disorder, open wounds or is intoxicated (drug or alcohol). In addition, anyone who has freshly dyed hair, henna, tattoo or spray tan would need to wait a couple of weeks before floating. Individuals with claustrophobia may be worried about floating, but should note that you are always in control and are able to keep the light on, pod cover open or get out at any time. Any individual who requires assistance due to a disability, limited mobility, bone or joint problems, will need to bring an assistant to help during the session. Contact us for more details on who else should not float.



NuCalm Sleep

What is NuCalm?

It is a neuroscience technology that allows people to safely and easily put themselves into a deep meditative state within minutes. It uses auditory hypnosis to take the nervous system out of fight-or-flight and into a parasympathetic state. It presents the brain with the chemistry, signaling, and patterns needed to trigger it to slow function and prepare for sleep. It instantly creates a feeling of deep relaxation and recovery.



Do you fall asleep on NuCalm?

NuCalm is not a sleep device or sleep aid. It is a deep relaxation, stress management technology that takes you to Theta brain wavelength, hovering just above sleep. This is a “meditative” state. However, because we are taking you so deep, so fast, if you are sleep deprived, there is nothing stopping you from going all the way, so you may dip in and out of sleep at some points during your session.



What is a NuCalm session like?

We will get you set up on our recliner with noise-cancelling headphones, an eye mask or goggles and a blanket. All you have to do is lie back and let the audio guide you. It will feel as if you are drifting peacefully off to sleep, without actually always falling asleep. Instead, you’ll hover at the edge of sleep, feeling weightless and having your thoughts free to roam. Often, your mind is still wandering, while your body feels as if it is in deep sleep.



When do you use NuCalm?

Ideally, the best time to use NuCalm is during that afternoon “lull,” where your body naturally feels tired. Instead of a nap, or coffee, or sugar, try NuCalm for an effective solution during your lunch break. But if that doesn’t work, morning or night are just as good. A morning session will help finish off what your sleep didn’t. NuCalm will give you a more energized and focused start to your day. Night sessions work as well, especially for people who have trouble falling asleep at night as it helps take the mind and body in the right direction toward sleep.



How long does NuCalm take?

Our NuCalm session lasts 20 minutes. Recovery after the session is quick, so you are perfectly capable of returning to any normal activity, including work, driving, sports, etc., within minutes.



Local Cryotherapy

How often should I come in for local cryotherapy?

For optimal benefits, you should initially come in for 3-5 sessions within a short period of time and then continue with a weekly maintenance session.



Do I have to remove my makeup for a local cryo facial?

It’s totally up to you. Our recommendation is to remove your makeup, but we can do your local cryo facial either way.



Are local cryo facials only for women?

No, they are great for anyone.



What conditions would prevent me from using local cryotherapy?

Anyone who is more than 6 weeks pregnant should not receive local cryo on their body; however local cryo facials are permitted during the entire pregnancy. Anyone who recently had surgery would need to contact their physician prior to participating in local cryotherapy. Local cryotherapy should not be applied to an area with open wounds, cuts or sores.



What is Local Cryotherapy?

Local Cryo is a process of exposing targeted parts of the body to extremely cold air. Unlike whole body cryo, the chilled air is geared towards a particular joint or muscle where attention is needed most, triggering an anti-inflammatory response similar to "icing" to stimulate healing. Local cryo facial directs vapors to the face and neck helping the skin feel relaxed and rejuvenated.



What are the benefits of local cryotherapy?

Local cryo: Reduces inflammation and swelling Relieves muscle soreness and joint pain Stimulates circulation Speeds up recovery Local cryo facial: Boosts collagen production Reduces wrinkles and fine lines Provides oxygenated blood to the skin



What areas of the body do you apply local cryotherapy?

Local cryo could be applied to specific joints of the body including wrists, elbows, shoulders, ankles, knees or hips. It could also be applied to the face, neck, low back or particular muscle groups.



What can I expect to happen during a local cryotherapy session?

While you relax on a recliner chair in a private room, a trained staff member will perform your local cryo session by applying the cold air directly to your targeted area.



How do I prepare for local cryotherapy?

Not much preparation is needed prior to arriving at the wellness club. We do ask that you arrive completely dry and avoid using any lotions or other topical products beforehand in the targeted area. We recommend not wearing or removing make-up; however, it is not required. We have towels and make-up wipes available if you need to clean off any products beforehand. Any jewelry or piercings on the targeted area could be removed upon arrival. You may bring a tank top or shorts to easily expose the area being targeted if necessary; however, we do have robes available to change into.



How long is a local cryotherapy session?

12 minutes



Infrared Bed

What is infrared therapy?

Infrared therapy, also known as photobiomodulation therapy (PBMT), is a light therapy that delivers wavelengths of natural light directly to the skin and cells. The light stimulates, heals, regenerates and protects the body’s cells and tissues. This therapy works at the mitochondrial level of cells to help increase ATP (body’s energy source) and reduce oxidative stress, bringing the body back to a healthier and stronger state.



What are the benefits of infrared therapy (PBM)?

- Alleviates joint pain and stiffness - Reduces pain, inflammation and soreness - Improves muscle performance - Increases blood flow - Speeds up muscle recovery - Promotes better sleep - Improves energy levels - Improves antioxidant production - Diminishes the appearance of dark circles and spots - Boosts collagen production



What can I expect to happen during an infrared bed session?

While relaxing on our infrared bed, your body is exposed to red, green, and near-infrared LED lights. We offer music and noise-cancelling headphones to enjoy during your session.



What do I wear during an infrared bed session?

Although more surface area of your body exposed to natural light leads to better outcomes, full nudity is not required for effective use. You may wear underwear and a sports bra without it impacting the overall benefits of the therapy.



How do I prepare for an infrared bed session?

Not much preparation is needed prior to arriving at the wellness club. Any jewelry or piercings could be removed upon arrival.



How long is an infrared bed session?

Our infrared bed sessions are 15 minutes.



What type of infrared bed and which wavelengths of lights are used?

We have the ARRC ATP Full Body LED Bed which exposes the body to a combination of the following wavelengths of light: Green - 528 nanometers Red - 633 & 660 nanometers Near Infrared - 810 & 850 nanometers



Do I have to wear safety goggles during my session?

Yes, we provide safety goggles which must be worn during your session.



Do you sweat during an infrared bed session?

You should not sweat much as the lights do not produce much heat; however, you may feel a bit warm as your circulation increases during the session. We have a fan in the room that you may keep on during your session



How often should infrared therapy be used?

For optimal benefits, our infrared bed should be used two to three times a week at a maximum. We do not recommend more than this as studies suggest that with over-use, the benefits may actually cancel out.



Who should not participate in infrared therapy?

Anyone who is: - Pregnant or planning to be pregnant in the next 8 weeks - History of photophobia / photosensitivity reactions - Epilepsy and seizure prone - History of skin cancer (melanoma) - Systemic lupus erythematosus - Eye disease (retina) - Diabetes - Acute or cutaneous porphyria - Hypomelanism - Heart trouble (pacemaker) - Exogenous eczema - Taking photosensitizing medications (i.e. lithium, melatonin, phenothiazine antipsychotics and some antibiotics) - Thyroid condition / Taking thyroid medication (***Must first consult with a physician) - Taking any other medications, including blood thinners and blood pressure medication (***Must first consult with a physician if you are taking any medications) - Asthma (***Must first consult with a physician) - History of migraines (***Must first consult with a physician) - Cirrhosis of the liver (***Must first consult with a physician) - Younger than 18 years old (***Not permitted even with parental consent)



Oxygen Therapy

What is oxygen therapy?

With oxygen therapy, air comprised of 90-95% oxygen flows directly through your nostrils. This allows you to breathe 4 to 5 times the normal amount of oxygen as the natural air we breathe contains only about 21% oxygen.



What are the benefits of oxygen therapy?

Increases energy levels Improves mood and concentration Reduces stress Provides relief for headache and migraine Promotes better sleep



What can I expect to happen during an oxygen session?

You will be set up at the bar or could also relax on a recliner chair while purified oxygen flows through your nose. One end of a disposable nasal cannula is attached to the oxygen unit and the other end of it is placed in the nostrils and looped behind the ears. We recommend take deep breaths during your session, inhaling through the nose and exhaling through the mouth.



How do I prepare for oxygen therapy?

No preparation is required.



How long is an oxygen session?

An oxygen therapy session is 20 minutes.



What conditions would prevent me from using oxygen therapy?

Chronic obstructive pulmonary disease (COPD) Cystic fibrosis Asthma Emphysema Other respiratory condition Chemotherapy (Bleomycin) Heart Condition (***Must consult a healthcare physician) Vascular Disorder (***Must consult a healthcare physician) Chronic Medical Condition (***Must consult a healthcare physician)



Compression

What is compression therapy?

Similar to a massage, specific body parts including the legs, hips or arms are enclosed in sleeves and compressed by air in particular pulse patterns. Fluid is moved around, ridding the body of metabolic waste and providing nutrient rich blood to muscles.



What are the benefits of compression therapy?

Increases circulation and nutrient-rich blood flow to muscles Reduces muscle soreness Speeds up muscle recovery Improves flexibility and range of motion Reduces swelling and water accumulation Decreases muscle tension and inflammation



What parts of my body could compression therapy be applied to?

We offer compression therapy for legs, hips and arms.



What can I expect to happen during a compression session?

Your legs, hips or arms will be placed in sleeves and you will sit back on a recliner chair. The sleeves will slowly fill up with air and your limbs will be compressed and massaged in particular sections and patterns.



How do I prepare for compression therapy?

Not much preparation is needed prior to arriving at the wellness club. Comfortable clothing is recommended, and any jewelry and items from your pockets should be removed from the area targeted for compression.



How long is a compression session?

A compression therapy session is 30 minutes.



When and how often should compression therapy be used?

Compression therapy could be used prior to or after a routine workout, sports training or high level competition. It could be used on a daily basis, but at least once or twice a week is beneficial for enhancing recovery. It is also great to do after a long day of sitting, standing or walking to improve circulation.



How does NormaTec compression work?

NormaTec utilizes a pulse massage pattern which includes three techniques that mimic the body’s normal recovery process: Pulsing- This is used as opposed to static compression as it enhances the movement of fluid and metabolic waste out of the limbs just as the muscle pumps of our body do. Gradients - This keeps fluids flowing in the right direction during the pulsing by delivering maximum pressure in every section or zone. It works similar to our veins and lymphatic vessels which have one-way valves that prevent fluid backflow. Distal Release - Extended static pressure affects the body’s normal blood flow; however, this releases the hold pressures once they are no longer needed to prevent backflow. This helps each portion of the limb gains maximal rest time without a significant pause between compression cycles.



What conditions would prevent me from using compression therapy?

Acute thrombophlebitis or deep vein thrombosis (DVT) Acute acute pulmonary edema (fluid in lungs) Acute congestive cardiac failure Acute infections Episodes of pulmonary embolism Wounds, lesions, or tumors at or near the site of application Bone fractures or dislocations at or near the site of application Increased venous and lymphatic return is undesirable Pregnant (***Must first consult with a physician)